Customer Concierge Tile

Customer Concierge

Birkenhead Point Outlet Centre has established itself as one of Australia’s premium outlet shopping destinations. Positioned 15mins away from the Sydney CBD, Birkenhead Point always has up to 70% off brands you love! With over 120 premium outlets, waterfront views and delicious cafes we are a must do Sydney destination.

Our friendly Customer Concierge Team are on hand daily to assist you with directions, store information, lost property, tour groups and any other queries you may have.

P: (02) 9812 8800 

Customer Concierge is located on Level 2.

Customer Concierge Hours: 
Monday, Tuesday, Wednesday & Friday 10AM – 5:30PM
Thursday 10AM – 6PM
Saturday 9AM – 6PM 
Sunday 10AM – 6PM 
Public Holidays 10AM – 6PM 

Justice of a Peace:
We offer a FREE Justice of the Peace service which is available Wednesday – Sunday by appointment only. Simply contact Customer Concierge. 

Tour Groups:
For more information click here

Wheelchair Service:
We offer complimentary wheelchairs to use in our Centre. You will need to provide a Driver's License or Passport.

We offer complimentary local newspapers, limited numbers available.

Lost Property:
To report lost or found property in-centre please contact Customer Concierge. Should we find your belongings Customer Concierge will be in touch. 

Although referred to as Customer Concierge, we are unable to hold customer belongings.