Centre Info and Services

Address: 19 Roseby Street, Drummoyne NSW 2047
Customer Service Phone: 02 9080 8636
Covid-19 Retailer Support Line: +612 9080 8800
Security Phone: 0413 433 766
Email: info@birkenheadpoint.com.au

Customer Service Information

The Birkenhead Point Customer Service Desk and Lounge is temporarily closed during this time. We’re still here for you. Our Customer Experience team members are here to help you with lost property, store information and all other in-centre services. 

Please reach out to us at: 

Phone: 02 9080 8636 
Monday to Wednesday - 8am to 6pm
Thursday - 8am to 9pm
Friday - 8am to 6pm
Saturday - 9am to 5pm
Sunday - 10am to 5pm

Text: 0436 435 551
Email: info@birkenheadpoint.com.au

Or via the Chat function on our website

Lost Property

Please check with our Customer Experience team for all lost property enquiries at 02 9080 8636.

Mobility Equipment and Disability Services and Facilities

Birkenhead Point has temporarily stopped our mobility equipment hire service at this time. We are busy planning new services aimed at supporting our elderly, those with mobility concerns and other vulnerable members of our community. We look forward to sharing these with you here on our website as soon as we have more information. In the meantime, please contact us if you need assistance.   

LUGGAGE STORAGE LOCKERS

Luggage storage lockers are now available at Birkenhead Point, in a range of sizes, allowing you to store your bags and shop with convenience.

LOCATION

Level 2 in the corridor adjacent to Tommy Hilfiger

SIZES
Small: hand bags, carry-on luggage, back packs
Large: large backpacks, suitcases, strollers

PRICES
            0-4hrs  4-8hrs   8-12hrs   12-24hrs
Small     $6        $8          $10          $12
Large     $8        $10        $12         $14

PAYMENT

Lockers are self-operated, please pay at the machine. 

SECURITY

Security are on site 24 hours to make your visit as pleasant and as comfortable as possible. Please do not hesitate to approach Security for assistance at anytime.

AMENITIES

Amenities are located on the following levels:

Ground Floor near the Food Court                                 

Level 1 behind Lindt Café

Level 1 near Witchery

Level 2 near Gazman

Level 3 near Muffin Break

Level 3 behind The North Face

PARENTS ROOM

Parents Rooms can be found on the following levels:

Level 3 near Muffin Break

Level 3 behind The North Face

Our Parents Rooms are fitted with private feeding areas, change tables, nappy disposal bins, microwaves and toddler-friendly toilets.

PLAY LANDS ARE TEMPORARILY CLOSED

We have two play areas for children aged six and under, and can be found on the following levels:

Level 1 opposite Sandler

Level 3 near Muffin Break

LEASING AND POP-UP

Please contact us if you are interested in leasing a space or have an inquiry.

Pop-Up: Bianca Jeffrey bianca.jeffrey@mirvac.com 0405 365 158

Leasing: Sepideh Vahdat Sepideh.Vahdat@mirvac.com 0459 821 997

For more information click here.

Directions

Shopper Hopper

Enjoy the scenic ride across Sydney Harbour on board our Shopper Hopper - an exclusive, 20-minute ferry service that runs between Circular Quay, Birkenhead Point Brand Outlet and Harbourside Shopping Centre in Darling Harbour.

For more information, visit the Shopper Hopper website here.

Bus

Bus services are frequently running from the Sydney CBD everyday. The bus stop is located on Victoria Road, after passing the Iron Cove Bridge. The Centre is a short walk down Park Avenue & Renwick Street or Roseby Street.

Taxis

Birkenhead Point is a short and affordable taxi ride from the Sydney CBD. Our taxi rank is situated on Roseby Street, with direct access to and from the centre.

Taxis can be booked via the following phone numbers:

Taxis Combined: 133 300
Legion Cabs: 131 451
Premier Cabs: 131 017
Silver Service: 133 100

Water Taxis

Can't catch the Shopper Hopper? Why not travel via water taxi! Birkenhead Point is conveniently located on the Birkenhead Point Marina and accessible via water taxi during shopping centre hours.  

Water taxis can be booked via the following phone numbers:

Yellow Water Taxis:  8355 9383
Water Taxi Sydney: 0414 708 020

Shopping Marina Berths

Want to enjoy a great day out shopping and boating?  Why not book one of our shopping berths available to casual boaties!

Available 7 days per week for a maximum period of 3 hours and range in price based on the size of the vessel.
• Vessels under 30 feet $20 for up to a 3 hour stay.
• Vessels greater than 31 feet $30 for up to a 3 hour stay.
• Vessels over 49 feet $40 for up to a 3 hour stay. 
Shopping Berths are subject to availability so please contact us prior to arrival and a berth will be allocated to your vessel.

Coach & Bus Parking

We welcome coaches, buses and tour groups to the Centre. Bookings are essential via our Customer Service, who can be contacted on 02 9812 8000 or via email info@birkenheadpoint.com.au

WiFi

Free WiFi at Birkenhead Point Outlet Centre

Access free WiFi at Birkenhead Point for 3 hours (180 minutes) or 1GB of free data every day* by simply following these instructions:

1. Ensure your wireless enabled device is turned on and has its wireless signal activated
2. Go to the Activate Wireless Network Connection List
3. Select “_BirkenheadPointFreeWiFi” from the list. Note: you may need to select “Connect”
4. On the welcome screen enter your details and select “Connect to WiFi”. By connecting to the WiFi you agree to the Terms and Conditions and Mirvac’s Privacy Policy

*Terms and Conditions and Privacy Policy for the free WiFi service are available on the welcome screen login page, or alternatively can be viewed here:

- WiFi Terms and Conditions
- Mirvac Privacy Policy

Parking

CAR PARK RATES

First 3 hours free* parking

0 - 3    Hours FREE
3 - 3.5 Hours $5.00
3.5 - 4 Hours $8.00
4 - 4.5 Hours $10.00
4.5 - 5 Hours $12.00
5 - 5.5 Hours $15.00
5.5 - 6 Hours $20.00
6 - 6.5 Hours $25.00
6.5 - 7 Hours $30.00
7+  Hours $40.00

*Once per day unless exit has been over 30 minutes. For full conditions of entry, click here.

AUTOMATED PAY STATIONS

Please validate your parking ticket at any Auto Pay Station before returning to your car. Auto Pay Stations accept coins, notes and major credit cards. Auto Pay Stations can be found in the following locations:

Ground floor car park entry

Level 1 near Chemist Warehouse

Level 3 near Bed Bath N' Table

Level 4 car park lobby

Level 5 car park lobby

HEIGHT RESTRICTIONS

Birkenhead Point Car Parks have height restrictions of 2.1m. Please contact Guest Services on 02 9080 8636 for alternative parking arrangements.

MOBILITY PERMIT HOLDERS

All Mobility Permit Holders are eligible for free parking at Birkenhead Point. To register, permit holders simply need to present their permit to staff at Guest Services on Level 2.

MOBILITY PARKING LOCATIONS

Birkenhead Point parking is clearly marked and can be found in the following locations:

Level 1 south car park (Blue level) next to Chemist Warehouse entry.
Mezzanine south car park (Yellow level) adjacent to glass door centre entry.
Level Ground south car park (Green level) adjacent to Coles entry.
Level 4 south car park (Orange level) near lift.
Level 2 north car park (Gold level) near lift.

Please contact Guest Services on 02 9080 8636 to plan your journey.

GOGET

Did you know that Birkenhead offers a wardrobe of options for any kind of trip? To utilise the GoGet car-sharing service, please follow the below steps.  

1.       Book your vehicle here.

2.       Pick up a GoGet smart card available from Nextra Newsagency located on Ground floor.

3.       Go to the GoGet vehicle located on Level 2, north car park (Gold level).

4.       Tap on with your smart card to access the vehicle (the keys are in the car).

5.       Once finished with your ride, return the car to its home and tap off.

If you have any questions, please contact Guest Services on 02 9080 8636 or visit the GoGet website for more information.

PARENTS WITH PRAMS

Birkenhead Point Parents with Prams parking can be found in the following location:

Level 1 south car park (Blue level) next to Chemist Warehouse entry.

Level 4 south car park (Orange level) near lift.

Electric Vehicle Charging Stations

Our car park now has dedicated charging bays to suit all electric vehicles, please see below for some frequently asked questions.

Frequently Asked Questions

Where are the electric vehicle charging stations located?
The charging stations are located in the car park via car park Entry 1. Park at the dedicated charging bays located before the boom gates.

How much does it cost to charge your vehicle?
Nothing. Our electric vehicle charging stations are complimentary for customers.

How long can I charge my vehicle?
Customers are welcome to use the charging stations for as long as they wish. Please note that standard car parking rates apply.

What hours are the charging stations available?
The charging stations will be available to customers during the car park opening times.

How many of charging station do you have?
Birkenhead Point has three available for use.

The charging station won’t work for me, who can help?
The centre management team will be able to assist with any faults in the first instance. If you have any questions or require assistance, please text 0436 435 551.

What types of vehicles can use the charging stations?
We have both Type One and Type Two connectors on the cables so you can charge regardless of manufacturer. These are on the white charging pods. The grey charging units are Tesla Type Two and should be used only by Tesla vehicles.

Do I need to provide our own adapters?
No, you can leave yours in the boot. While there is a move toward a single connector type in Australia there will always be at least 1 x Type One and 1 x Type Two cables onsite.

Do I need to register my details anywhere?
No need to register your details anywhere, our charging stations are free for you to use without having to download any apps.

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