Centre Info and Services

Customer Service Information

The Birkenhead Point Brand Outlet Customer Service Desk is located on the Level 2, near The Shed Cafe. The Customer Service Desk is open the following hours:

Monday/Tuesday/Wednesday: 10am - 5.30pm 
Thursday: 10am - 7.30pm
Friday: 10am - 5.30pm
Saturday: 9am - 6pm
Sunday: 10am - 6pm
Public Holidays: 10am - 6pm

Free Justice of the Peace Service

Our free JP Service is available Wednesday - Sunday by appointment only. Please contact Customer Service to make an appointment.

Centre Management

Birkenhead Point Centre Management is located at:

Henry Lawson Building
Level 4, Suite 411
19 Roseby Street, Drummoyne 
Sydney, NSW, 2047

Centre Management can be contacted on 02 9812 8800, Monday - Friday, between 8.30am - 5.30pm.

Please note Centre Management does not open on public holidays, including Christmas Day, New Year's Day, Good Friday and Easter Sunday.

Security

Security are on site 24 hours to make your visit as pleasant and comfortable as possible. Please do not hesitate to approach Security for assistance at anytime.

Bathrooms

Our bathrooms are located on the following levels:

• Ground Floor near the Food Court
• Level 1 behind Lindt Cafe
• Level 1 near Witchery
• Level 2 near Gazman
• Level 3 near Muffin Break
• Level 3 behind The North Face

Disabled Bathrooms can be found on the following levels:

• Ground Floor near the Food Court
• Level 2 near Laura Ashley
• Level 3 near Muffin Break
• Level 3 behind The North Face

Parents Rooms

Parents Rooms can be found on the following levels:

• Level 3 near Muffin Break
• Level 3 behind The North Face

Our Parents Rooms are fitted with private feeding areas, change tables, nappy disposal bins, microwaves and toddler-friendly toilets.

Play Land

We have two play areas for children aged six and under, and can be found on the following levels:

• Level 1 opposite Sandler
• Level 3 near Muffin Break

The Lighthouse Playgym

The Lighthouse Playgym features a spiral slide, a triangle deck climb perfect for getting to the top, a sphere look-out with a steering wheels, gadget panels and more! Open to kids up to 8 years of age.

Birkenhead Point Leasing & Pop Up

Please contact us if you are interested in leasing a space or have an inquiry.

Pop Up: Jane Hilton jane.hilton@mirvac.com 0402 971 678

Leasing: Sepideh Vahdat Sepideh.vahdat@mirvac.com 0459 821 997

Directions

Shopper Hopper

Enjoy Sydney's stunning harbour as the Hello Sydney! Shopper Hopper ferries you between great shopping destinations, fabulous dining venues and famous attractions. The service runs between Circular Quay, Birkenhead Point Brand Outlet and Harbourside Shopping Centre in Darling Harbour.

For more information, visit the Shopper Hopper website here.

Bus

Bus services are frequently running from the Sydney CBD everyday. The bus stop is located on Victoria Road, after passing the Iron Cove Bridge. The Centre is a short walk down Park Avenue & Renwick Street or Roseby Street.

Taxis

Birkenhead Point is a short and affordable taxi ride from the Sydney CBD. Our taxi rank is situated on Roseby Street, with direct access to and from the centre.

Taxis can be booked via the following phone numbers:

Taxis Combined: 133 300
Legion Cabs: 131 451
Premier Cabs: 131 017
Silver Service: 133 100

Coach & Bus Parking

We welcome coaches, buses and tour groups to the Centre. Bookings are essential via our Customer Service, who can be contacted on 02 9812 8000 or via email info@birkenheadpoint.com.au

WiFi

Free WiFi at Birkenhead Point Outlet Centre

Access free WiFi at Birkenhead Point for 3 hours (180 minutes) or 1GB of free data every day* by simply following these instructions:

1. Ensure your wireless enabled device is turned on and has its wireless signal activated
2. Go to the Activate Wireless Network Connection List
3. Select “_BirkenheadPointFreeWiFi” from the list. Note: you may need to select “Connect”
4. On the welcome screen enter your details and select “Connect to WiFi”. By connecting to the WiFi you agree to the Terms and Conditions and Mirvac’s Privacy Policy

*Terms and Conditions and Privacy Policy for the free WiFi service are available on the welcome screen login page, or alternatively can be viewed here:

- WiFi Terms and Conditions
- Mirvac Privacy Policy

Parking

Car Park Rates

0-3 Hours FREE
3-3.5 Hours $5.00
3.5-4 Hours $8.00
4-4.5 Hours $10.00
4.5-5 Hours $12.00
5-5.5 Hours $15.00
5.5-6 Hours $20.00
6-6.5 Hours $25.00
6.5-7 Hours $30.00
7+ Hours $40.00
Lost Ticket Fee $40.00

Please validate your parking ticket at any Auto Pay Station before returning to your car. Auto Pay Stations accept coins, notes and major credit cards.

Height Restrictions

Birkenhead Point Car Parks have height restrictions of 2.1m. Please contact Customer Service on 02 9812 8800 for alternative parking arrangements.

Disabled Parking

Birkenhead Point disabled parking is clearly marked and can be found in the following locations:

Blue Level South car park next to Chemist Warehouse entry (3 spaces)
Yellow Level South car park next to glass door centre entry (4 spaces)
Green Level South car park next to Coles entry (5 spaces)
Level 4 South car park near lift (6 spaces)
Level 2 North car park near lift (8 spaces)
Please contact the Customer Service Desk on 02 9812 8800 to plan your journey.

Parents with Prams
Birkenhead Point Parents with Prams car parking can be found in the following location:

Blue level carpark next to Chemist Warenhouse entry (3 spaces)

Electric Vehicle Charging Stations

Our car park now has dedicated charging bays to suit all electric vehicles, please see below for some frequently asked questions.

Frequently Asked Questions

Where are the electric vehicle charging stations located?
The charging stations are located in the car park via car park Entry 1. Park at the dedicated charging bays located before the boom gates.

How much does it cost to charge your vehicle?
Nothing. Our electric vehicle charging stations are complimentary for customers.

How long can I charge my vehicle?
Customers are welcome to use the charging stations for as long as they wish. Please note that standard car parking rates apply.

What hours are the charging stations available?
The charging stations will be available to customers during the car park opening times.

How many of charging station do you have?
Birkenhead Point has three available for use.

The charging station won’t work for me, who can help?
The centre management team will be able to assist with any faults in the first instance. If you have any questions or require assistance, please text 0436 435 551.

What types of vehicles can use the charging stations?
We have both Type One and Type Two connectors on the cables so you can charge regardless of manufacturer. These are on the white charging pods. The grey charging units are Tesla Type Two and should be used only by Tesla vehicles.

Do I need to provide our own adapters?
No, you can leave yours in the boot. While there is a move toward a single connector type in Australia there will always be at least 1 x Type One and 1 x Type Two cables onsite.

Do I need to register my details anywhere?
No need to register your details anywhere, our charging stations are free for you to use without having to download any apps.

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